February 17, 2019 – February 22, 2019, All Day
National Emergency Training Center – 16825 South Seton Avenue, Emmitsburg, MD
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This six-day course will provide the critical components, background and principles associated with the implementation, or enhancement, of a department’s Quality Management Program.
Students will learn how to create, implement and maintain a Quality Management Program, including historical examples, current models, and best practices of quality assurance and improvement, process improvement, data collection and analysis.
Throughout the course, students work on culminating activities relating to the development of a program. Students present the activity with classmates and instructors at the end of the course, allowing all students to take examples of programs to their departments.
Send your completed application to [email protected]. Pay close attention to Block 16 of the application as you describe your duties relative to this class and show your position on your departmental organizational chart.