The National Fallen Firefighters Foundation (NFFF), in partnership with the International Association of Fire Chiefs (IAFC) Safety, Health, and Survival Section (SHS), fourth edition of the Crew Resource Management (CRM) Manual at Fire-Rescue International (FRI). This time-tested resource is designed to strengthen firefighter decision-making, communication, and overall team performance.
The updated edition underscores a critical truth: human error remains the leading cause of preventable incidents in the fire service, particularly during periods of fatigue, routine, or extreme stress.
This CRM manual draws from decades of research and tragic lessons across industries to remind us that communication breakdowns and small lapses in judgment can escalate into catastrophic outcomes. CRM gives us the tools to stop those errors before they happen.
Built on proven strategies, CRM promotes open communication, structured leadership, and situational awareness—all essential skills for reducing mistakes and improving performance in high-risk environments.
Special thanks to Milliken for providing funding to make the development and release of this edition possible.
